Our business hours are Monday to Friday, 7am to 5pm Pacific Time, excluding U.S Public Holidays.If you're reaching out to us regarding an order, please have your Order ID in your message.Email: shop@lucyinthesky.email - replies during regular business hours.Live Chat: 8:00am through 11:30pm Pacitic Time Monday through Friday.Mailing Address (not a public location): 1200 Wall Street, Floor 2, Los Angeles, California, 90015, U.S.A.