Help Center
If you have any additional questions, contact us via Live Chat or email us at
shop@lucyinthesky.email
SHIPPING
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER?
I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS?
I HAVE NOT RECEIVED MY ORDER.
DO YOU SHIP INTERNATIONALLY?
HOW DO I CHECK DELIVERY STATUS OF MY ORDER? I HAVE MY TRACKING NUMBER.
HOW LONG IS SHIPPING AND DELIVERY?
RETURNS
WHAT IS YOUR RETURN POLICY?
DID I RECEIVE A FAULTY STYLE?
CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE?
WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT?
HOW DO I RETURN MY ORDER?
SIZING
HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING?
I AM NOT SURE WHAT SIZE TO ORDER?
PAYMENTS
CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER?
WHAT IS AFTERPAY?
WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT?
WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION?
HOW DO I USE A STORE CREDIT?
IS YOUR WEBSITE SAFE AND SECURE?
WHAT METHODS DO YOU ACCEPT FOR PAYMENT?
TERMS AND CONDITIONS
What are your terms and conditions?
PRIVACY POLICY
What is your privacy Policy?
GENERAL
DO YOU DO WHOLESALE?
WHERE DO YOU SOURCE YOUR STYLES?