Help Center
If you have any additional questions, contact us via Live Chat or email us at
shop@lucyinthesky.email
SHIPPING
HOW LONG IS SHIPPING AND DELIVERY?
HOW DO I CHECK DELIVERY STATUS OF MY ORDER? I HAVE MY TRACKING NUMBER.
DO YOU SHIP INTERNATIONALLY?
I HAVE NOT RECEIVED MY ORDER.
I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS?
WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER?
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
RETURNS
WHAT IS YOUR RETURN POLICY?
WHAT IS YOUR FINAL SALE RETURN POLICY?
HOW DO I RETURN AN ORDER WITH THE UNITED STATES?
HOW DO I RETURN AN ORDER INTERNATIONALLY?
HOW DO I RETURN AN APO / FPO ORDER?
HOW DO I PROCESS A RETURN?
WHEN WILL I RECEIVE MY STORE CREDIT?
WHAT IF I RECEIVED A FAULTY STYLE?
WHAT WOULD CAUSE MY RETURN TO BE DENIED?
CAN I COMBINE STYLES FROM MULTIPLE ORDERS?
WHAT HAPPENS WITH MY ORDER IF IT IS RETURNED TO SENDER OR UNDELIVERABLE?
DO YOU DO EXCHANGES?
WHAT IF I RETURN A NON LUCY IN THE SKY STYLE?
HOW ARE AFTERPAY RETURNS PROCESSED?
SIZING
I AM NOT SURE WHAT SIZE TO ORDER?
HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING?
PAYMENTS
WHAT METHODS DO YOU ACCEPT FOR PAYMENT?
IS YOUR WEBSITE SAFE AND SECURE?
HOW DO I USE A STORE CREDIT?
WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION?
WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT?
WHAT IS AFTERPAY?
CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER?
TERMS AND CONDITIONS
What are your terms and conditions?
PRIVACY POLICY
What is your privacy Policy?
GENERAL
WHERE DO YOU SOURCE YOUR STYLES?
DO YOU DO WHOLESALE?